BLACK FRIDAY 8/11 - GIẢM GIÁ 20%

Exchange and Refund Policy

Refund is NOT applicable for any JUMP ARENA products and services

  1. Product / Service Exchange policy:

    • For physical product (accessories, cloths, souvenirs) JUMP ARENA supports exchanging products within 7 working days from the date of receipt with the following conditions:
      • The product has not been used, still has its labels intact, is not dirty, damaged or torn.
      • If the exchanged product has a higher price than the purchased product, the customer must pay the difference.
      • No refund in any situation.
      • Do not exchange products for vouchers.
    • For standard ticket: At JUMP ARENA centers, new session starts every 30 minutes
      • If you arrive on the same date with the booked date on your e-ticket, but later than the booked session time frame, JUMP ARENA will assist you to check-in at the earliest upcoming session. In case the earliest upcoming session is full, JUMP ARENA will arrange you to check-in at the following session time frame.
      • If you arrive on a different date from the booked date on your e-ticket: JUMP ARENA support check-in up to 7 days earlier or later than the booked date.
        • Weekday tickets cannot be used on weekends and vice versa 
        • Check-in time as specified in Section (i)
    • For courses registration and venue rental: exchange and refund following the signed Agreement.
    • For Membership card and Booklet: Exchange Policy is not applicable in any circumstances.
  2. Exchange process

    You can exchange products/service either at JUMP ARENA's centers or on our online channel, specifically as follows:

    • Product exchange process on JUMP ARENA online channel:
      • Step 1: Contact customer service of JUMP ARENA via hotline 1900 789 906 or Fanpage Facebook Jump Arena Trampoline Park Vietnam
      • Step 2: Send the product to the address provided by Customer Service.
      • Step 3: In case the product is faulty due to JUMP ARENA: You do not have to pay the shipping fee for the exchange.
      • Step 4: After receiving the product you sent, JUMP ARENA will respond and update information of each processing stage to you via Facebook / Email / Phone.
    • Product exchange process at JUMP ARENA center:
      • Step 1: Contact staff at Cashier counter.
      • Step 2: Please provide following information for your exchange request.
        Full name - phone number – bill number- The product needs to be exchanged.

ĐĂNG KÝ NHẬN THÔNG TIN

Và các chương trình khuyến mãi mới nhất

Cảm ơn bạn đã đăng ký nhận tin thành công!
Đã có lỗi xảy ra, vui lòng tải lại trang!
Trung tâm
Tài khoản
Messenger
Zalo
ionicons-v5-a
Trở lên